1. What are your hours of operation?
Our customer service team is available to assist you: 24 hours a day, 7 days a week, 365 days of the year.
2. How much does shipping cost?
VetShop.com offers FREE SHIPPING on ALL orders.
3. Do you ship to international locations?
At this time we ship to the United States and Australia.
4. How long will it take to get my order?
Orders are processed within 2-3 business days. Please allow approximately 10-12 business days for arrival.
5. Is it safe to use my credit card?
Certainly. We have taken every precaution to make sure your transaction is secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.
6. What about sales tax?
No sales tax is charged.
7. What do you do with my personal information?
The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming.
8. What if I need to return my order?
Customer Satisfaction is our number one priority. Please contact us within 30 days of receipt of your order should you have any issues or concerns. If we cannot resolve it to your satisfaction, we will provide you with instructions as to our refund process.
*Any sale priced items are final sale and cannot be returned or exchanged
9. Do I need a prescription to order products from VetShop.com?
No, our products are Over-the-Counter products therefore they do not require a prescription.
10. How long are my credits valid with VetShop.com?
All credits will only be valid for 6 months from the date of issue.
11. What is Autoship?
Vetshop.com’s flexible auto-ship program offers convenience by letting you choose how often your pet medications are delivered to your door. Set your delivery schedule according to your pet’s specific needs, whether it’s every week, month, quarter, or otherwise!
When you choose Vetshop.com’s auto-ship delivery program, we will automatically charge your credit card every time your order is shipped from our pharmacy. Cancel your shipping schedule whenever you like- there are no terms or contracts!